kakkaas的部落格

Horst Schulze, at one time of the Ritz Carlton building fasten (and a long-gone talker at Dine
America), was not long quoted in an hosepipe work on his new activity. His words ring
quite actual for the edifice commercial enterprise as all right. Schulze said, "Many companies prefer to
make hard cash by article costs. I like to do it by creating greatness."

So what are you doing present to craft excellence? Here are a few material possession remaining restaurants
or industries do to generate superiority for their guests or patrons. Perhaps you could apply
these thinking and systems into your operation:

- Ritz Carlton bellmen manifestation at the hand baggage tags and in a jiffy come up to inbound guests by
name. Banks use your baptize after all dealing. While that could not be realistic in
some operations, use the clues -- call orders, clientele paid next to credit cards, and
those you know are all impeccable opportunities to use guests' traducement.

PLEASE, get rid of all the impersonal greetings close to Next, Can I give a hand the close buyer in
line, Ready to order, and so on. On the hay transport side, get people's obloquy vs. calling
out #252.

- My dry cleansing agent knows my car, and once she sees it snatch into the lot, she has my clothes
out or a trail off set for me once I ball off. Speed of service!

- Some full-service restaurants have the adult belief the temporary keep an eye on so once the server
arrives and peeks at it, they know if it is a first-time guest, regular, being in a hurry,
and so on. This group allows the server to custom-make the meeting.

Look at putting a few buttons on the POS group to advise the kitchen or matter delivery
person that a guest is a first-timer, regular, etc. so you can perquisite them beside a bounceback
coupon or a "welcome to my restaurant" paper (or pop in) from the principal.

Yes, these philosophy may be absurd or unique, but it creates a infective agent selling bombination in the order of your edifice. Get out in that and devise any excellence!